Community Partnerships enables your group or team to support households with Specific Longer-Term Needs and enabling you to build meaningful relationships within the community.
📄 Guide for Community Partners
1. Offer Assistance for Longer-Term Needs
Register as a partner, select a Campaign, then use the Support Household link to connect with a social worker.
An email will be sent to both the team member and the social worker so you can coordinate the delivery details and discuss how to best meet the household’s needs.
💰 Reimbursement Process (Optional)
2. Reserve the Funds Before Your Purchase
Once the social worker has confirmed the request and delivery details, go to back to the respective Campaign, and select Ringfence Request to reserve the funds before you make your purchase.
Upload the supporting screenshots when submitting your Ringfence Request. This helps us maintain transparency and accountability.
3. Buy, Deliver, and Get Reimbursed (Submit a 'Claim')
Once your Ringfence is approved, you're ready to go!
- Deliveries to agency offices may be required occasionally. If so, plan delivery times carefully, as offices may be closed after hours or on weekends.
- For smaller items, consider using nearby collection points.
- Inform the social worker of the risks of unattended deliveries. Only proceed within your comfort level.
- Purchase the item and have it delivered to the address provided by the social worker.
- Ensure the social worker acknowledges that the item has been received. This step helps us maintain transparency and good governance.
Go to the Partners page and select Claim. You can also view your list of requests and their current status here.
Note: If you've made an error in the Ringfence submission, select Cancel and resubmit a new Ringfence request.
Upload the supporting screenshots when submitting your Claim Request.