Remembering those in need through the transparent provision of essentials.

Thank you for committing to serve a household through Bread Breakers (SG). This orientation covers what you need to know before your first delivery, our mission, how to engage the households you serve, and what to do if something unexpected comes up.

Please read this in full before coordinating with the social worker.

Bread Breakers (SG) (UEN T25SS0157E) is a registered non-profit society. We connect volunteers from Singapore churches with households under active social work management to fulfill specific, recurring in-kind needs and essential items.

We do not accept or redistribute generic goods. Every item we facilitate is purchased new, to the exact specification provided by the social worker. Unsuitable items, the wrong diaper size, a formula a child cannot tolerate, are not a lesser good. They are a problem. Dignity requires specificity.

What you are committing to

As a community partner, you have chosen to support a specific household on an ad hoc basis, or over the agreed period. This means purchasing the requested item and delivering it. For recurring deliveries, submitting proof of delivery is required through our platform so the social worker is notified.

Your primary role is practical: fulfill the item request, deliver it with care, and close the loop on our platform. Anything beyond that, emotional support, referrals, case discussions, should be coordinated with the the social worker, not handled independently.

What we ask of you

• Coordinate delivery details with the social worker before your first visit.
• Arrive punctually and notify the household or social worker if plans change.
• Purchase items to the exact specification in the request. Do not substitute unless agreed upon.
• Ensure delivery is acknowledged and submit your proof through the platform promptly.
• Maintain contact with the social worker, not directly with the household, for case matters.

The households you serve are not charity recipients in the abstract. They are families navigating difficult circumstances, often with significant stress and reduced privacy. How you show up at the door matters as much as what you bring.

Practical guidance

• Be discreet. Avoid arriving in ways that draw attention. E.g. large groups, or loud coordination in the corridor.
• Do not photograph the household, residents, or surroundings unless explicitly approved
• Greet warmly but briefly. A simple, friendly handover is sufficient. Light conversation is welcome where appropriate, especially if the family is receptive, but always let them set the tone and depth of interaction.
• Respect refusals. If a household member is not available or declines to receive the delivery, do not leave items unattended without confirming with the social worker first.

On building relationships

It is natural to feel warmth toward the people you serve, and this is not discouraged. However, relationships that extend beyond the delivery, invitations to church events, financial assistance outside the platform, referrals to other programmes, should be discussed with the social worker first.

You will receive the household's address and the social worker's contact details for coordination purposes. This information is shared with you in trust.

• Do not share household details: Address, name, circumstances, etc. with others in your church or community group.
• Individual households should not be featured on social media. This is to ensure privacy, safety, and dignity are maintained at all times.
• Retain delivery-related correspondence only as long as needed.

Coordinate with the social worker

The social worker will be cc-ed when you are paired with a household. Reach out to them to confirm the delivery address, preferred timing, and any specific instructions for that household. Do not attempt to contact the household directly unless the social worker has explicitly facilitated this introduction.

Reserve funds before you purchase

For reimbursements: Before making any purchase, submit a Ringfence Request through our platform. This reserves the funds for your reimbursement and must be approved before you proceed. Purchasing before approval means we cannot guarantee reimbursement.

Delivery logistics

• Coordinate delivery timing so that someone is available to receive the items. Items should not be left unattended, as theft can occur.
• For deliveries to agency offices, note that offices are often closed after hours and on weekends.
• For smaller items, collection points (e.g. lockers) may be a practical option. Confirm with the social worker first.
• Inform the social worker of any risks with unattended delivery. Only proceed within your own comfort level.

Once the item has been delivered, ensure the social worker acknowledges receipt. For recurring deliveries, submit your proof of delivery through the platform using the unique link provided in your pairing email. This triggers a notification to the social worker and initiates your reimbursement process.

• Household is uncontactable or request has changed: Notify the social worker and hold off on purchasing until the situation is clarified.
• Item is out of stock or unavailable: Contact the social worker to confirm an alternative before substituting.
• You are unable to fulfil a delivery: Inform us and the social worker as early as possible so we can arrange continuity. Do not simply let the month pass without notice.
• You witness a safety concern: Do not handle this independently. Inform the social worker immediately.

You can reach us at breadbreakers.sg/contact for any questions or concerns not addressed here.